tu999 Terms and Conditions

In this document, "tu999", "we", "us" or "platform" refers to the entity operating the tu999 online casino and betting service. "User", "you" or "player" refers to any person who accesses, registers on, or uses any service of the tu999 platform.

tu999 is an online entertainment platform that provides various gaming services including casino games, sports betting and live dealer games. Our website is available at https://tu999.cam.

These terms and conditions have been prepared in Bengali and apply to players in Bangladesh. In the event of any linguistic ambiguity, the Bengali version shall be considered final.

tu999 reserves the right to change, amend or update these terms and conditions at any time. For significant changes, we will post a notice on the platform. Continued use of the platform after any changes will be considered acceptance of the revised terms.

• Any changes to the terms will take effect from the date they are published on the website.
• Users are encouraged to review this page regularly.
• If you have any questions about changes, please contact our support team.

To open an account and use services on tu999, the following conditions must be met:

• You must be 21 years of age or older.
• You must not be located in any area where online gaming is prohibited by law.
• Each person may open only one account.
• All information provided at the time of registration must be accurate and truthful.
• Account details must not be shared with others.

tu999 follows a Know Your Customer (KYC) process. To ensure security and prevent fraud, we may request identity verification documents at any time:

• A copy of your National ID (NID) or passport.
• Proof of your bank or mobile banking account verification.
• A utility bill or other government-issued document as proof of address.

Withdrawals may be put on hold until verification is complete. Providing false information will result in permanent account closure and the balance may be forfeited.

It is your responsibility to keep your account secure. Keep your password confidential and do not share it with anyone. If you suspect unauthorized access, notify our support team immediately. tu999 will not be held responsible for any loss resulting from sharing account credentials.

tu999 accepts deposits via the following payment methods: bKash, Nagad, Rocket and Upay.

• Minimum deposit amount is ৳500 (for each method).
• Deposits are generally credited to the account instantly.
• Only payment methods registered in your name may be used.
• Payments through third parties are not accepted.

Deposits do not earn any interest or profit. tu999 reserves the right to decline any deposit without reason.

The following terms apply to withdrawals:

• Minimum withdrawal amount is ৳1,000.
• Standard withdrawal processing time is 10 to 45 minutes.
• Withdrawals can only be processed from verified accounts.
• Withdrawals will not be processed if bonus wagering requirements have not been met.
• Withdrawals may be delayed while a verification process is ongoing.
• All withdrawals are processed in compliance with Anti-Money Laundering (AML) regulations.

In cases of fraud or suspicious activity, we reserve the right to hold withdrawals pending investigation.

tu999 offers new players a 100% first deposit bonus of up to ৳20,000. Please fully understand the following terms before claiming this bonus:

• To withdraw the bonus amount, you must wager 20 times (20x) the total of (deposit + bonus).
• A minimum deposit of ৳500 is required to claim the bonus.
• The welcome bonus applies only once per player.
• The bonus may only be used on designated games on the tu999 platform.
• The bonus is valid for 30 days from the date it is issued.
• Expired bonuses and any associated winnings will be forfeited.

The following general policies apply to all bonuses and promotional offers:

• tu999 reserves the right to change, cancel or suspend any bonus offer at any time.
• If evidence of bonus abuse or manipulation is found, the bonus and associated winnings will be forfeited.
• Attempts to claim bonuses from multiple accounts will result in all associated accounts being closed.
• Special rules may apply to bets placed with bonus balance.
• Cashback benefits under the VIP program are governed by separate terms.

tu999's VIP program has four tiers. Weekly cashback benefits are available at each tier:

• Bronze: Up to 0.3% weekly cashback.
• Silver: Up to 0.6% weekly cashback.
• Gold: Up to 0.9% weekly cashback.
• Platinum: Up to 1.2% weekly cashback.

VIP tier advancement is determined based on a player's activity and participation. Cashback benefits are subject to specific conditions, and tu999 may change the VIP benefits structure at any time.

tu999 is committed to ensuring a fair and equal environment for all players. The following conduct is strictly prohibited:

• Exploiting any form of manipulation, bugs or software vulnerabilities.
• Using bots, scripts or automated software.
• Attempting to control game outcomes by colluding with other players.
• Using the platform for money laundering or any other illegal purpose.
• Behaving in an abusive or threatening manner toward other players.

If evidence of any of the above conduct is found, the account will be closed immediately and the associated balance will be forfeited.

tu999 reserves the right to reclaim any bonus or winnings credited in error due to a technical fault or system outage. If a game is interrupted mid-session, tu999 will make every effort to resolve the issue. However, tu999 is not liable for direct losses caused by technical problems.

tu999 firmly believes in responsible gaming. We want our players to play for entertainment, not out of addiction. To this end, we provide the following tools:

• Setting daily, weekly and monthly deposit limits.
• Self-exclusion (voluntary account suspension) option.
• Gaming break option.
• Setting wagering limits.

If you feel that gaming is having a negative impact on your life, please visit our Responsible Gaming page or contact us via 24/7 live chat.

tu999 is only for those aged 21 and above. We take strict measures to prevent minors from accessing the gaming platform. If evidence of an account opened by a minor is found, the account will be closed immediately and all funds will not be returned.

Parents are requested to use parental control software on their children's devices.

The personal information you provide is used for the following purposes:

• Account management and identity verification.
• Processing financial transactions.
• Providing customer service and resolving issues.
• Fraud prevention and ensuring security.
• Fulfilling legal obligations.

We keep your information secure using SSL encryption and advanced security measures. For more details, please see our Privacy Policy.

tu999 uses cookies to improve website functionality and personalize user experience. By using the platform, you consent to our cookies policy. Cookies can be managed through your browser settings, though this may limit certain features.

tu999 strives to provide uninterrupted service, however the service may be disrupted in the following circumstances:

• During routine maintenance or upgrades.
• In the event of a technical failure or cyber attack.
• In unforeseen circumstances or force majeure events.
• Due to failure of a third-party service provider.

In such circumstances, tu999 is not liable for any financial loss.

For any dispute or complaint, please first attempt to resolve it through our 24/7 live chat support. You may also contact us by email at [email protected].

tu999 is committed to resolving all disputes fairly and impartially. Our liability for losses will in no case exceed the amount of the deposit held in the user's account.

You may request to close your account at any time through our support team. Any pending bonus wagering requirements or active bets must be settled before the account is closed. Verified balances are generally returned within 10 to 45 minutes.

tu999 may close an account without prior notice in the following circumstances:

• Violation of any clause of these terms and conditions.
• Evidence of fraud, manipulation, or illegal activity.
• Providing false information.
• Operating multiple accounts.
• If the account holder is found to be a minor.
• Extended inactivity (more than 12 months).

In these situations, bonuses and related winnings may be forfeited. However, the original deposit will be returned unless fraud is proven.

The tu999 support team is available in Bengali 24 hours a day, 7 days a week:

• 24/7 Live Chat — instant assistance through the website.
• Email: [email protected]

For any complaints or disputes, please contact us as soon as possible.

If any clause of these terms and conditions becomes invalid or unenforceable for any reason, the remaining clauses will remain fully in effect. This document constitutes the entire agreement between tu999 and the user and replaces any previous oral or written understandings.

Any delay or failure by tu999 to enforce any clause of these terms and conditions does not indicate an intention to waive that clause.